Frequently Asked Questions

Pop of Confetti is committed to delivering outstanding confetti and care.

It is our goal to make every visit, every call and every online experience a memorable celebration. From the moment you walk through the door of our store, or visit our website to the tissue being added to your gift, we are determined to make you feel welcome, and celebrated.

You are the reason Pop of Confetti is here. And, we are here to listen to and care for you.

If you ever want to give us any feedback on your experiences at Pop of Confetti good or bad, I would love to hear about them. Email me personally at Allison [at]Pop of Confetti [dot] com.

Thank you for being an active Pop of Confetti customer. We look forward to assisting you soon.

Orders and Shipping

What is your shipping policy?

Please note the difference in "production time" and "shipping time". Because of the various custom products we offer, the production time varies from item to item. The production time includes how long it takes to customize your item, generate a proof, and/or print an order if necessary. This also applies to items being created by the many companies we represent, all of which have a variety of "production" times. The shipping time is how long the order takes to reach you after the item is produced by the shipping method you have selected.


How long will it take for my order to arrive?

Non-personalized, in-stock items will be produced and shipped out within 3 business days. We will notify you if your item is on backorder.

Most customized items are produced within 10 business days at which time we will ship your order based on your preferred shipping method. Each product page lists the estimated production time. If needed, a rush service may be available and will be listed as an option on the product page. Customized orders cannot be cancelled or changed once the order has been placed. Most customized orders will be shipped directly from the vendor.

Do you charge domestic sales tax?


What payment methods do you accept?

All major credit card processors including American Express, Discover, Visa and Mastercard, Apple Pay, Google Pay, and Paypal.

When will my items be delivered?

All orders are shipped within 72 hours of you placing the order using major US based carriers depending on your location and fastest available service. Typical delivery time frame is between 7 to 10 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

Return Policy

What's your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted nor refunded.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Can I make changes to or cancel my order?

Once an order is placed it cannot be changed. Non-personalized / non- customized items can be returned or exchanged based on our return policy. Please see our return policy for more information.

Do you do exchanges?

Once an item is returned, a seperate transaction can be made to purchase your desired item. Unfortunately it cannot be done in the same transaction unless the exchange is 1:1. No Exceptions.

Common Questions

Do you ship internationally?

Yes. We ship world wide. The item is subject to international shipping rates and the buyer is resposible for ALL customs expenses. No exceptions.


How does the reward program work?

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How do I become a participating artist?

Follow Pop of Confetti across all social channels and review and complete the Artisan Application located at the website footer for further consideration.